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GoingVira Terms of Service

Last Updated: April 2025

Welcome to GoingVira. These Terms of Service (“Terms”) govern your access to and use of the GoingVira website, products, and services (collectively, the “Services”). By accessing or using our Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Who We Are

GoingVira (“GoingVira,” “we,” “us,” or “our”) provides social media marketing and promotional services, including services related to Instagram, TikTok, and other supported platforms.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to use our Services. By using the Services, you confirm that you have the legal capacity to enter into these Terms.

3. No Affiliation With Social Platforms

GoingVira is an independent service provider. We are not affiliated with, endorsed by, sponsored by, or officially connected with Instagram, TikTok, Meta, ByteDance, or any other social media platform, unless expressly stated otherwise.

4. Acceptable Use

You agree to use the Services only for lawful purposes and in compliance with all platform rules, community guidelines, and applicable laws. You may not use the Services to:

  • violate any law or regulation;
  • engage in fraud, deception, or misleading commercial conduct;
  • upload or promote unlawful, hateful, violent, sexually explicit, or otherwise prohibited material;
  • interfere with or abuse our website, payment systems, or support channels;
  • attempt to reverse engineer, scrape, copy, or misuse our website or software.

We may suspend or terminate service if we believe your use violates these Terms, platform rules, or applicable law.

5. Account and Order Information

To place an order, you may be asked to provide information such as your name, email address, username, order details, and payment details. You agree that all information you provide will be accurate and current.

You must not provide passwords to us. GoingVira does not require your social media password to provide standard promotional services.

For services that require visibility of a public profile or public content, you are responsible for keeping the relevant account or post accessible for processing. If you change a username, make an account private, delete content, or otherwise interfere with delivery, your order may be delayed, limited, or become ineligible for refill or refund review.

6. Orders, Delivery, and Service Availability

We aim to begin processing orders promptly, but all delivery times are estimates only. We do not guarantee uninterrupted availability, exact delivery speed, or exact outcomes at all times.

Service levels may vary due to platform changes, account restrictions, content availability, fraud screening, technical outages, or supplier delays.

We reserve the right to modify, pause, or discontinue any Service, feature, package, or pricing at any time.

7. Refill Policy

Where a service is sold with a refill or replacement guarantee, eligible claims must be submitted within the coverage period stated on the product page or checkout page. Unless a shorter or longer period is clearly stated for a specific service, GoingVira’s standard refill window is 30 days from delivery.

A refill may be denied if:

  • the username or link attached to the order has changed;
  • the account was made private or inaccessible;
  • the drop is caused by user action, platform enforcement, or use of another provider at the same time;
  • the request exceeds the original delivered quantity;
  • the order falls outside the stated refill window.

8. Refund Policy

Because digital promotional services begin processing quickly, refunds are limited.

Refunds may be considered when:

  • you are charged and the order has not started within a reasonable time;
  • we are unable to deliver the purchased service at all;
  • a material service error occurred and we cannot remedy it with replacement, refill, or account credit;
  • a refund is otherwise required by law.

Refunds are generally not available for:

  • orders already fully or substantially delivered;
  • dissatisfaction based solely on expected business results, reach, sales, conversions, or account growth;
  • delays caused by private accounts, changed usernames, deleted posts, or incorrect links provided by you;
  • free credits, promotional services, bonuses, or giveaway orders;
  • platform-side drops where refill coverage has expired.

Refund requests must be submitted to support@goingvira.com with your order number and a clear explanation. We may request additional information before reviewing the claim.

9. Chargebacks and Payment Disputes

By purchasing from GoingVira, you agree to contact us first to resolve any order issue before filing a chargeback or payment dispute. Fraudulent or abusive chargebacks may result in account suspension, service reversal where possible, refusal of future orders, and submission of evidence to the payment processor.

10. No Guarantees

You understand and agree that:

  • social media platforms may change their algorithms, policies, or enforcement actions at any time;
  • we cannot guarantee exact follower, like, view, comment, reach, or engagement counts;
  • we cannot guarantee permanent retention of engagement unless a refill guarantee expressly applies;
  • we do not guarantee that use of the Services will increase revenue, popularity, visibility, or platform ranking.

You use the Services at your own risk.

11. User Responsibility

You are solely responsible for:

  • ensuring your use of the Services complies with platform rules and applicable law;
  • reviewing product descriptions before purchase;
  • providing accurate order information;
  • using the Services in a way that does not deceive consumers, advertisers, business partners, or the public.

12. Intellectual Property

All website content, branding, text, graphics, logos, code, design, and materials on GoingVira are owned by or licensed to us and are protected by applicable intellectual property laws. You may not reproduce, distribute, copy, resell, or exploit any portion of the website without our prior written consent.

13. Third-Party Services

We may use third-party providers for payments, analytics, hosting, fraud prevention, support, or fulfillment. We are not responsible for the independent acts, content, or policies of third-party sites or services.

14. Disclaimer of Warranties

The Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, GoingVira disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, availability, and accuracy.

15. Limitation of Liability

To the fullest extent permitted by law, GoingVira and its owners, employees, contractors, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, data, business, goodwill, or revenue arising from or related to your use of the Services.

If we are found liable for any claim, our total liability will not exceed the amount you paid to GoingVira for the specific order giving rise to the claim during the three months before the event.

16. Indemnification

You agree to defend, indemnify, and hold harmless GoingVira and its affiliates from any claim, loss, liability, damage, cost, or expense arising from your misuse of the Services, your breach of these Terms, or your violation of any law or third-party rights.

17. Termination

We may suspend or terminate access to the Services at any time, with or without notice, if we believe you violated these Terms, engaged in fraud, or created legal, operational, or reputational risk for GoingVira.

18. Changes to These Terms

We may update these Terms from time to time. Changes become effective when posted on this page. Your continued use of the Services after changes are posted means you accept the revised Terms.

19. Governing Law

These Terms are governed by the laws of [Insert Country/State], without regard to conflict-of-law rules. Any dispute arising out of or relating to these Terms or the Services shall be brought exclusively in the courts located in [Insert Jurisdiction].

20. Contact Us

If you have questions about these Terms, contact us at:

GoingVira
Email: support@goingvira.com
Phone: +1 724 924 7571
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